Billing and Accounts

I received an SMS from MRP MOBILE dated 14 Feb 2018 to say that my total due amount is R893.59 on 28th February 2018. I immediately contacted their customer care which mentioned to say I exceeded my data and calls limit of which its absolute ******* since am unable to make calls when I dont have airtime and access internet on this deal plan.The consultant couldn't even explain most of my queries or answer my questions but decided to put me on hold and until she hang up.Best bad services I have witnessed and been subjected to ever since I was born.They claim my usage is as follows; 1. SMS to all local networks R4.60 2.Calls to all local network R257.07 3.Data R532.59

I asked the consultant to provide me a detailed statement which will unpack the numbers I called ,date ,time and duration of the calls and that hasn't transpired to date. To think I was told that I cant even load data on this deal plan was appalling to the core and been receiving SMS when my data plan was depleted then this.I really regret porting my MTN numbers to this so called service provider .My peers warned me. I WILL REVERSE THE DEBIT ORDER ON THE 28TH AND THATS A PROMISE IN FACT I WANT OUT THIS CONTRACT.

1.HOW DO I EXCEED CALLS LIMIT WHEN I CANT ****** MAKES CALL WHEN I DONT HAVE AIRTIME? 2.HOW DO I EXCEED DATA LIMIT WHEN I RECEIVE SMS ABOUT DEPLETED PLAN DATA AND CANT EXCESS WEB?