IM
Isaac M
1 reviews | Active since Jan 2013
25 Jan 2016, 09:31
Billing
<br> I would like to lodge a copmlaint with Mr Price Mobile, In December I took a cellphone contract which was going to cost me only R129 pm. I received an sms on the 11/01/16 saying my January invoice amounts to R486.74 and it will be due on the 31/01/16 I phoned customer care to log a complain and unfortunately they don't bother. Only to see that on the 23/01/16 they deducted an amount of R486.74. which was completely not what I had agreed to. Please send my money back or else I will go to the bank and shut you down until you resolve this mess
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MRPMobile's replyOfficial
25 Jan 2016, 10:10Hello isaac63,
Thank you for taking the time to let us know about your experience. We are currently investigating this matter and aim to resolve it as soon as possible. One of our customer care consultants will be in contact with you shortly.
Many thanks,
mrpmobile
Thank you for taking the time to let us know about your experience. We are currently investigating this matter and aim to resolve it as soon as possible. One of our customer care consultants will be in contact with you shortly.
Many thanks,
mrpmobile
Best regards,
MRPMobile's reply25 Jan 2016, 10:10
Official
Hello isaac63,
Thank you for taking the time to let us know about your experience. We are currently investigating this matter and aim to resolve it as soon as possible. One of our customer care consultants will be in contact with you shortly.
Many thanks,
mrpmobile
Thank you for taking the time to let us know about your experience. We are currently investigating this matter and aim to resolve it as soon as possible. One of our customer care consultants will be in contact with you shortly.
Many thanks,
mrpmobile
Best regards,