Billed for unused services. What a *******

<p>I am utterly disgusted in the manner that my complaint was dealt with at MrP mobile. I did a sim swap and received my new sim on the 04/01/2017, I made contact with their offices after 48 hours to advise that the sim was still not active and was advise that I must give it more time which I did. Days later my sim was still not activated so I called for a follow up and was requested to allow more time for the sim to register. I kept on calling weekly as the sim was still not activated. The last call I was advised that this matter was escalated to the IT Dept and receiving priority, and I will receive feedback within 48 hours, which never happened. Last week I then logged a complaint on their side and was advised a consultant will come back to me, which again never happened. It’s almost 2 months and my sim is still not activated, but I am still paying for this service monthly. I am at my wits end as I am paying for a service that I don’t get the benefit of. I have given MRP enough chance to rectify this and nothing to date. I am desperate and need this matter resolved. I am at a point where I want to reverse these debit orders maybe that will get your attention, but I am afraid that this affect my name badly on ITC. what should I do to get your assistance and have this matter resolved. Please don’t forget the power of word of mouth and I am telling people of the poor customer service you are rendering</p> <p> </p>