********* behaviour of your sales and retention departments

Dear Mr Price Team,

I am writing to express my outrage and disappointment at the ********* behaviour of your sales and retention departments. Despite explicit refusals, your team has coerced an elderly client into a mobile MRPMobile account they did not want.

The client has provided audio evidence of:

1. Repeatedly saying "no" to the product (over 5 times) 2. Requesting cancellation every day for 7 consecutive days 3. Your team refusing to cancel the account 4. Billing the client for a product they have not used

I urge you to investigate this matter immediately and take corrective action. I request that you:

1. Cancel the unwanted mobile account 2. Refund any unauthorised charges 3. Provide a formal apology to the client 4. Take disciplinary action against the responsible staff members 5. Close the account and refund all money already paid to it (which was done in order top close it)

I expect a prompt response and resolution to this matter.

Sincerely,