bad service rendered

1. My phone was ****** on the 14/02/2021 late afternoon, and reported the phone ****** to the MRP Mobile morning of the 15/02/2021 because the call Centre works till 5pm. The MRP Mobile informed me that they will only block the sim card and then do a sim swap upon my request. However, they will not give me the ITC number that enables me to open a case with SAPS and claim a new phone from my insurer, sighting that the sim card was removed from the phone, thus the phone cannot be blocked. 2. As an alternative I requested the supplier to issue me with the contract document and they issued me with the delivery note and told me that because the contract was done telephonically, there is no contract document. 3. When I requested the telephone recording, they refused to give it to me, sighting recording is only issued when there is a complain. 4. When I requested the Activity report of the phone, the MRP Mobile told me that they do not know that report, so they will not issue it to me. 5. When I requested a letter with a letter head that I have a 24 month contract with MRP mobile , I was told they do not issue such letters. 6. When I request the document of failing to block the form, MRP mobile informed me that they don't issue that document to customers, the insurance company has to request that document. The insurance company informed me that they do not request any information in behalf of the client 6. When call MRP Group, they do not answer calls o ***