Bad service bad bad bad

Good day The last time I wrote a massage warning people that they should not consider taking out Mr price insurance I stick to my word Mr price kept there promise to let the claims department will contact me on the no choice on the cellphone they sent me that falls far short of the original phone I bought by them. So I got the call from the insurance side stating that they are sorry for what I experienced and they will make a plan to replace after he speaks to his manager, because I opened the box now my warning prior to this was last week I think Tuesday I said that a 5 day replacement became a 15 day replacement with a no choice from me to choose a device close to the device I bought which was a Tecno spark 7 pro they gave me a Samsung a04e which is way below the phone I purchased now I'm told because i opened the box to look at the device I cannot get a replacement I explained to the guy I never used the and I open to see if the phone has a fingerprint system as the device had I had Which it doesn't and with his call today it makes it over 15 days for the problem to be fixed now it's my fault to see what the phone looks like as I'm not a Samsung fan. I'm stuck with the phone that they sent.me I regret taking out insurance at Mr price mobile and even shopping the. Please if you go and purchase a phone at Mr price rather take out a external insurance because the service I received is wow really bad. I was advised to sell the phone from the agent that called me can you believe it