Bad Service and never informed about progress

<p>I have been waiting for two weeks for a phone to be delivered. The telephonic contract approved over the phone and the conditions was read out to me, I called more than 10 times try to find out what is going on but with no luck they keep telling me the order is pending. Today I called to cancel the order has I was waiting to long they know say it was the RAM couriers and waiting for waybill number what lies and why could they not inform me whats going on in the first place. Does the management teach their staff about communication or just to get a sale only. I dont see this company lasting very long compare to other network providers.</p>