BAD SERVICE

I BOUGHT ITEL CELL PHONE WORTH R1000.00 FOR MY CHILD AS A CHRISTMAS GIFT ON THE 13TH OF DECEMBER 2024 .. A LADY BY THE NAME INGASIVE TYHONTANE WAS THE ONE ASSISTING ME THAT DAY ..WHEN I GOT HOME MY CHILD WAS VERY EXCITED. APPARENTLY, HE DAMAGED THE BOX BUT YOU COULD STILL SEE THE CODES AND EVERYTHING ..ONY THE TOP OF THE BOX IS DAMAGED.

THE PROBLEM IS THE PHONE IS VERY SLOW, CAN'T DOWNLOAD APPS, WE ONLY MANAGED TO DOWNLOAD WHATSAPP BUT WE STRUGGLING TO GET THE VERIFICATION CODES TO ACCESS WHTSAPP. I TOOK THE PHONE BACK THE NEXT DAY 14 DECEMBER 2024…A LADY BY THE NAME OF NOLWAZI MATSHABANE WAS THE ON ASSISSTING AND ADVISED ME SHE THE ONE MANAGING THE STORE …I ASKED HER FOR AN EXCHANGE CS ITEL IS ALREADY GIVING PROBLEMS, I ASKED IF SHE CAN GIVE US HISENSE INSTEAD. SHE REFUSED BEAUSE OF THE TOP BOX BEING DAMAGED BY A CHILD …

I STILL HAVE THE SLIP AND THE BOX ..

PLEASE TELL ME WHAT MUST I DO WITH USELESS PHONE?? IM REALLY DISGUSTED BY THE HER ATTITUDE ..WHAT IS EVEN WORSE THE SHOP IS STILL NEW IN ADDERLEY STREET.