bad service

First of all I want to say I’m not happy with your service at all, our agreement was to deduct R139 per month but I’m surprise when you’re taking more than that R140.66 or am I paying the monthly admin fee that you never told me about. Secondly the phone that you gave me other icons are not working especially the one for music I can’t even load music since you delivered the phone but I’m not surprised because you sent me the wrong order you offer me a Pearl mint but I got an STK when I queried about it your Consultant told me that if I’m happy with the phone I should enjoy the benefits that you’re giving me, Remember the amount that I’m paying is for Pearl mint R139 as per accepted offer not STK R99 where you can tell me that I must enjoy the benefits.

Also what I wanna know is why you call your contract a Top up but once the airtime is finished I don’t get any notifications and it goes into minus but you call it a Top up please explain cause I know about contracts not a first time taking a contract phone with MRP Mobile. Also note that this month I couldn’t get my Airtime and data bundles only got 50 sms why? But at the end of the month I will need to pay the full amount and those extras you normally charge KINDLY NOTE THAT I’M NOT HAPPY AND NOT IMPRESSED WITH YOUR SERVICE FIRST TIME DOING BUSINESS WITH YOU BUT ALREADY DISSAPOINTED and I need feedback within 24 hour if not so please cancel the contract. I