bad service

<p> </p> <p><br />I got a call from Mr Sunil working for Mr Price Mobile, he was selling a tablet and I told him that I’m not intrusted in the tablet I want a cell phone. He told me that they have a cell phones with different ranges, I told him that I need a J5 Samsung, the package of Samsung he said its 500 Megabits with R300 Airtime, the amount is R239 a month. I was interested in that package. As soon when I got the package on the 23.06.2016. The problem started when I check the airtime and Megabits, all to my surprise the airtime was R7,50 and 135 Megabits. when I call them they told me that the package that I took its R25 air time and 500 Megabits. I logged a formal complain with them on 27.06.2016 and they told me that they will get back to me within 3 – 5days Its been 10days today. When I call them on the 04.07.2016 they are telling me that they will make a follow up and get back to me. Another thing, on weekend they deducted the amount of R199.00 on the 01.07.2016 of which I don’t even know why they deducted that amount, they told me that I’m going to pay only R239 at the 25 July 2016. todays i called cinddy and they say she will call me back. I was mislead as a consumer and can you please investigate this case for me, please get some recording listen to them . I was communicating with the Cindy Nene, Contact details are : ***Ref number 743296. </p> <p> </p> <p>I hope I have provided the whole information that you need above,.</p>