BAD EXPERIENCE NO CUSTOMER DESERVES

It is a sad experience when people are taken for granted due to lack of their experience. My mother joint the network few months ago and now wanted to port to a different network since she was not happy with the level of service and network challenges she had. Since most of us (her kids) are on network A we advised her to join and now her number is disconnected and she pent over 6 hours yesterday at The Groove Mall but NO ONE was able to help her.

How does a company this BIG unable to resolve their own network complains?? How do we justify the attitude of our own employees to the same people that pay their salaries?? How on earth do we justify a call being hanged on a customers ear?? How do we NOT give assistance the first time we approached?? How do we nor respect our fellow human being?? What is customer service and who is entitled to receiving it??

Thank you to the lady at MRP Sport who took over and assisted when her technical/management/store sales and everybody elsel failed