BAD EXPERIANCE EVER IN THE FMCG SECTOR EVER SINCE I HAD AN ACCOUNTS. I DO NOT MY FAMILY AND MY FRIENDS TO DO ANY SHOPPING AT MR PRICE, HOME, MOBILE, ETC...

Good Morning, I have a complain regarding the service I experience on the call waiting more than 30mins in a call, On the 29.09.2025 I paid my account with ZERO outstanding balance. But i did not want to close the account because I wanted to purchase some goods for Christmas. I was out of town in Dec in my mom's villages and no network at all there. I received an SMS saying that I owing Mr Price and I was confused and I went to Mr Price Home Greenacres in Gqeberha in Jan 2026 to find out, all to find out is a sim card that was linked to my account that they send data and airtime that I have never used from day one. I sent an email to Head Office to request the the recordings and took about the month to get that recording. On other side Mr Price is keeping increase the interest even though i flagged my concern. No one phoned me saying that Welcome you are owing instead they put me on dept review to block my life. I am not happy with this kind of treatment at all. I was loyal to the store to make sure I pay my instalments on time then I dont understand this kind of treatment after more than a year paying my instalments on time. I paid the balance that you guys I am owing but up to date I have not received any confirmation saying that my account is fully paid because I DO NOT WANT anything about Mr Price in my VOCABULARY its ANNOYING. Please someone must send confirmation letter that says my account is closed and no outstanding balance and remove that burden in my credit history.