LK
Liza K

1 reviews | Active since Nov 2016

22 Nov 2016, 13:23

BAD CUSTOMER SERVICES AND NO FEEDBACK ON EMAILS

<p>I have tried today 22 November 3 X times from my work number calling your customer service line holding on for 10 - 20 minutes, i cant make any calls from my phone to your 140 number??? i have received an sms saying that you have handed me over to Daly.Pay for R194.66 where do you get this amount? as i dont get any statements from you guys and you guys take my payment via debit order so whose problem is this that you dont have the money? </p> <p>I need feedback very quickly because even the people from Daly.Pay cant tell what amount this is for? </p> <p>I emailed also this morning to ********** and dont have any feedback yet as to why i have an amount outstanding?????</p>

0
Replies (3)
MRPMobile
MRPMobile's reply22 Nov 2016, 17:03
Official

Thank you for taking the time to bring this matter to our attention. We would like to apologise for the inconveniences and frustration caused and assure you that we are investigating this matter. We will get back to you as soon as possible.

Warm Regards,

mrpmobile

LK
Liza K's update23 Nov 2016, 08:36
Reviewer Update

Thank you for calling me this morning and sorting this problem out.

Liza

LK
Liza K's update25 Nov 2016, 09:59
Reviewer Update

Good day

im still having problems with my sim i cant make any calls or use any data, ive sent an email again and no reply, ive called again now holding on for 10 minutes and nobody answers, I thought this matter is resolved now?