AM
Aphafia M

1 reviews | Active since Aug 2019

05 Dec 2019, 10:57

Bad Customer service n not keeping on the agreement between the customer and Mrp Mobile

GOOD MORNING HELLO PETER Kindly assist me with this Mrp mobile they robbing me day light as i have took a contract of R159.00 per month and only to find out that they are adding more on my account of which i didn't agree on, now end of October i received a call from Somita that i owe R248.00 including arrears that i did not understand till today where they come from, and i tried to get an explanation but it doesn't make sense to me because i agreed for R159.00 Contract Monthly after the call i did pay the R248.00 amount n send the proof to them 3 days later i got a call from Somitta saying i owe 2 months in arrears again n today i got a call from Hlengiwe Mahle from MRP Mobile when i tell her i have a problem on this account why am i being billed for what i didn't agree on n they told me after the first complain i lodged with Hello Peter it was resolved on their side but she was so loud n Rude n talking non stop when i try to tell her why am i not getting assistance on this account ..... Hello Peter Please Help Me on this matter.

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Replies (1)
MRPMobile
MRPMobile's reply05 Dec 2019, 12:14
Official
Hi Aphafia M,  

Thank you for taking the time to let us know about your query. One of our customer care consultants will be in contact with you shortly.

Regards,
MRPMobile