BAD CUSTOMER SERVICE FROM MR PRICE MOBILE

<p>this is how mr price treats us for the good s we purchase from them. bunge of croocks maintaining thier busniess with our hardwork,disgusting.i was called by a sale person by the name of Justin at around end of January 27 2016 for a new product called PRESTIGIO TABLET. He told me that i have a trail free period of 5 days to view the product and if i am not happy or anything happens to the product within the trial free period i can return it to any nearest Mr Price Mobile store and return it back</p> <p> </p> <p>The tablet was delivered to my work address on Monday the 1st of February 2016. The second day i received the Tablet, i realized that the was a screen protector that came with the device. I tried to fit the screen protector and the screen cracked. i started to ask myself the quality of the product if it cannot handle such a small pressure to fit the screen protector. Immediately i phone MrP/prestigio customer care to logged a claim upon the product. I spoken to numerous consultants as follow-</p> <p> </p> <p>Armand/Herman</p> <p>Sifiso</p> <p>Silisiwe</p> <p>Prince</p> <p>Showen(rude)</p> <p>Jesse</p> <p>Nelisiwe</p> <p>Niece</p> <p>Thato</p> <p>Khanyi</p> <p>Michelle</p> <p>Stephanie</p> <p>Sizwe</p> <p> </p> <p>I did not feel valued as a customer from any of the consultants except Nelisiwe and Jesse. They where so helpful and tried to understand my query. I have big issue regarding this tablet from the very same day i was called to introduce the device to me as follows:</p> <p> </p> <p>1.Justin did not give me full information that the tablet has cancellation fee when return to store that will be charged.</p> <p>2.Justin did not tell me how much is the total cost for the product</p> <p>3.Justin did told me it was 12 month contract and if i keep buying at any MrP store, the contract can even go less but the least could be 4 month.</p> <p>4.The customer care team advised that the contract was 24 month and if need to purchase the product,the total cost was R1338.00 not sure.</p> <p>5 Justin is no where to found as none of the customer care team can transfer to Justin, supply his contact details or work details as to contact him. which means MrP has hired employees that has no track record as customers cannot access their sales/service providers.</p> <p>6.It has been 3 weeks the couriers from MrP/Prestogio has collected the device for repairs and i requested i get informed before any repairs done which will be on my account and have not been contacted till today. I am the one calling and requested information.</p> <p>7.i was told by prestigio customer care team that a quote was send but pity they don't have records when it was send? who send the quote, what times it was send? and what is the quote overall total and the course of failure to the screen.</p> <p>8.I have been released from duties at my current employer and will not have access to phone/email and have to go stay home.</p> <p>9. The service i had since i pre-owned the device which i feel is pathetic, i think i am going to have a huge problem till the contract expire. I have decided to not to take the device anymore and cancel the contract i have been preaching that since starting to have issues and asking for assistance form the MrP/prestigio customer care team.</p> <p>10. Because i have been running after MrP and prestigio for assistance and i am not getting any joy, i will reverse the debit order's from my account and if it persist then you leave me with no choice but to sue you for taking my money without owning none of your devices.</p> <p>11.Final verdict that i have taken is-I DO NOT WANT THE DEVICE ANYMORE AND PLEASE COME COLLECT THE REMAINING OF THE DEVICE ITEM-(CHARGER)</p> <p> </p> <p>I sadly regret taking any offer form MrP or Prestigio for that matter and decided that i will never be interested in any of your purchases and please do not call me for any offers. All i need is to get this matter sorted so i could also have a peace of mind and purchase another device</p> <p> </p> <p>I have just spoken to the prestigio team(Herman) and remember my frustration from a month ago. He mentioned that Prestigio is only the supplier to MrP mobile and has nothing to do with payments related query and so forth. I have went through all the personal and emotional frustration as far as this matter is concern. It is unfair to me that on month end, MrP will doing debit orders claiming the money which i do not own the product.So they will be taking my money for something that i do not even own.</p> <p> </p> <p>Its so sad how customers are being treated for the own money that they worked hard for to have a better life without hassles. Put yourself in my shoes whereby you will be paying for something that you do not own.If this is how you handle your customers then i guess MrP mobile or Prestigio Will not consume any new customer as far as business as concern</p> <p> </p> <p>I hope and believe that this matter will not drag this much long as is has already taken away my focus from work,studies and my family</p> <p> </p> <p>I would be gladly happy if my request could be honored and cancel the deal completely</p> <p> </p> <p>kind regards</p> <p>MJ MOUKANGWE</p> <p>870 ********** 08 7</p>