Bad Customer Service

I received a phone from MRP Mobile on the 08/04/2016 because i had recently opened a new account. When i received the phone from the couriers I saw that it was damaged, I went back to the courier company but they could not assist me, they advised me to contact MRP Mobile and let them know about the phone. The following day 09/04/2016 I went to Walmer Park Mr Price to Try and get some assistance from the Manager there.... Which could also not assist me, We eventually called the customer care number and i was assisted by a Lady by the name of Zoliswa Nzoyiya. She told me that she will instruct the couriers to collect the phone from me. A week has gone past, i have not heard from Zoliswa or the couriers, i called the call center today...19/04/2016 and again i was sent from pillar to post as no one seems to be able to assist me. I am frustrated that i have to hold the line for 15 minutes, then get told that i am at the wrong department and i have to get transferred to another department and then i have to explain what happened all over again. I am really not being showed any concern whatsoever. DISAPPOINTED!!!