Bad customer service

<p> </p> <p>Can I just say that after months of incorrect debits and calls and emails I have officially had it with the service I have received from Mr P Mobile.</p> <p>First and foremost I am on a softlock meaning I do not pay more than R130.</p> <p>However I get debited different amounts and twice a month.</p> <p>Firstly I did not agree on the dates you deducting and I hold you responsible for any unpaid debits and messing up my account and name! I want letters stating that MR P Mobile is solely responsible for incorrect debit dates!</p> <p>Then I spoke to numerous consultants who each time sorts out the problem and a month or two months later I get incorrect debit order – arrears messages and accounts department queries.</p> <p> </p> <p> </p> <p>When will this end? Do you take joy in making loyal paying clients miserable? Or do you not have the system and qualified staff to do a proper job?</p> <p>I expect your head of Department Caren Munsami to pay attention to this and take it as a formal complaint or I will have no other option but to direct my complaint to the Ombad ( ICASA )</p> <p> </p> <p> </p>