NW
Normalita W

1 reviews | Active since Nov 2016

18 Nov 2016, 16:50

Bad customer service

<p>So i baught this tablet over the phone. agent advised and confirmed with her manager that the amount is capped at R119 a month. however different amounts was taken from my bank account. I've send emails with no replies. eventually i came through to someone who finally helped me. I then made a full payment to get the contract cancelled like i was advised, I've called back just to find out there is a R1, something outstanding and if i dont pay that they will debit my account after i made this full payment. mrpmobile is the worst company to deal with not to talk about mrp. ive close the account and on that same day a R15 was charged to my acc. so after spending a half an hour in a que to get this sorted to find out there systems are offline. i had to stand in the que on three occasions to get this sorted and the nerve they called me like ten times a day and when i finally answered they try and sell insurance. like really, you were robbing me for a few months and if i didnt loose my bank card i wouldnt have known coz i asked the consultant to have a look. never in my life will i deal with mrprice</p>

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Replies (1)
MRPMobile
MRPMobile's reply20 Nov 2016, 12:49
Official

Thank you for taking the time to let us know about your experience. One of our customer care consultants will be in contact with you shortly.

Warm Regards,

mrpmobile