bad customer service
<p>Hi hello Peter I took out a contract on a Samsung j1, I used the phone for about a week until it started switching off for no reason I then sent it back and they said it was a fault with the phone n now it's been two months now and I didn't receive the phone back .. plus in one month they debit my account two time first for amount of R297 n the with R148.. when the contract I took out suppose to be R99 a month </p> <p>The service is really bad n I would like to cancel my contract </p> <p>Thank you!</p>
Thank you for your post. We value feedback from our customers and do apologise for the disappointing service you have received from our team. We are investigating this matter and will get back to you as soon as possible.
Warm regards,
mrpmobile
Thank you for your post. We value feedback from our customers and do apologise for the disappointing service you have received from our team. We are investigating this matter and will get back to you as soon as possible.
Warm regards,
mrpmobile
It's been one week and I still didn't get any feed back on the phone ... they called me n told me I will receive the phone in a week but I still didn't receive it n no one as called me to let me know what's going on ... everytime I phone I'm put on hold for about 15 minutes or until I run out of airtime .. I'm really disappointed with this sevice
It's been one week and I still didn't get any feed back on the phone ... they called me n told me I will receive the phone in a week but I still didn't receive it n no one as called me to let me know what's going on ... everytime I phone I'm put on hold for about 15 minutes or until I run out of airtime .. I'm really disappointed with this sevice