BAD ATTITUDE, DEBITS THAT DON'T ADD UP

I recently got a contract and device with MRPmobile where I was told I would be paying R 99 a month and that it is capped at that amount. I asked about the data charges and I was told data bundles can be bought separately. However, at the end of February I was debited R 1911 instead of R 99. I called to inquire, more than once and at all times the consultants were rude and there was always an excuse instead of a solution. At first I was told their system is down, the next I kept getting transferred to other departments and then they can't check because their system is down again. I decided to reverse the debit order and block it and pay manually going forward. I tried to call again to make manual payment arrangements but also to no avail. Today I get a call a call from a consultant ( needless to say she was rude and barely gave a chance to talk) who then told me I was debited the amount because of additional data charges. Something I had asked about before and was told it wouldn't affect me. I want out of this contact because clearly I will never receive good service or help yo understand anything. I would like to tell to warn people about what I would call a ****.