Azumi - not even worth a 1 star rating

My mom was persuaded to take out a contract with MRP Mobile for an Azumi Kirei A45D cell phone. Firstly - the service provider did not honour the agreed costs which my mom was supposed to pay, as the debit order amount differed to what she was promised. Secondly, this is by far the worst excuse of a phone I have ever come across - it is slow, unresponsive - it takes minutes (yes, minutes) to open a picture - my mom has sent the phone back twice now for "software upgrades" to try and make the phone usable - we have come to the conclusion that it is simply just a **** phone. I want MRP Mobile to take back this piece of junk you sold to my mom (who is retired, by the way - and who fell for your cheap scheme). Failing to do so, I will gladly refer the matter to the National Consumer Commission. My mom does not want this faulty and inferior phone, she does not want you to "repair" or "replace" it either - just take it back and stop charging her for a product she cannot even use.