AR
Alice R

1 reviews | Active since Mar 2009

25 Jul 2017, 14:05

Aweful advice/service

<p>My Mr Price Mobile contract was up in January this year. I never recived a notification of an option to upgrade or cancel. They have been debiting my account since then. I called in June to cancel the contract as i NEVER used their minutes and only took the contract out for the phone. I therefore reversed the previous month's debit as this was not part of the contract ( which was past 24 months and I was not making use of their precious minutes)</p> <p>I called and spoke to a Reisa at Daly call centre, she had to nerve to ask me why could I not remeber my 2 year period was up??? WHAT??? She never bothered to help/assist me but have the cheek to tell me its my fault they have been debiting me!</p> <p> </p> <p>I WILL NOT pay for services that was not rendered, I have paid for the contract and will now expect ALL PREMIUMS PAID AFTER TO BE REFUNDED!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!</p> <p> </p> <p>All my calls are recorded, would you want a copy of this call?</p>

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Replies (3)
MRPMobile
MRPMobile's reply25 Jul 2017, 16:50
Official

Thank you for taking the time to let us know about your experience. One of our customer care consultants will be in contact with you shortly.

Warm Regards,

mrpmobile

MRPMobile
MRPMobile's reply25 Jul 2017, 16:50
Official

Thank you for taking the time to let us know about your experience. One of our customer care consultants will be in contact with you shortly.

Warm Regards,

mrpmobile

AR
Alice R's update28 Jul 2017, 07:04
Reviewer Update

I am still waiting for a response? I got one missed call from a 031 number on Wednesday and nothing since, really?????????? I am available the WHOLE DAY! can somneone call me today and if I miss the call can they call back? or give me a number to call so this can be SORTED out.