Area Manager not resolving my issue

I am beyond frustrated.I bought a mobicel IX pro.I have been talking to Ulanda the area manager and she has been of absolute zero help instead she is telling me the device I bought does not support apps like Facebook and Instagram should this not have been information that should have been given to me when I bought the phone ?To add injury to insult these apps were installed only a few days ago so what has been making this device slow then. I feel Ulanda is trying to blame me for this sorry excuse for a device instead if refunding me .Plus why would I buy a phone that I can't download apps on anyway what's the point of having a phone then in this day and age? Can someone else from Mr Price Mobile sort this out I demand a refund.To too it all off she can't even tell me what was done to the device when it was booked in .I want my R1500 so I can just rest please.aI am even asked if I downloaded a banking app why would I buy a device with so much restrictions?