LN
Lulu N

1 reviews | Active since Jul 2022

21 May 2025, 11:13

ANNOYED and ****MED

The Mobile department has not only blocked my "feedback" that they claim matters but has continuously been charging me for their sim card that I said I did not want but was told is FREE (the biggest lie) ...every email is filled with excuses and further extended "30-day notices" that make no sense...their consultants will call you and pretend to be transferring you to get assistance while they drop your calls. I regret ever opening an account with the MR PRICE GROUP because all they've done is send me from pillar to post after overwhelming me with a million calls wanting me to sign up for things I don't need. How do you FALSELY sell a product then not want to be accountable? Now you've BLOCKED my survey questionnaire because I'm unhappy. Don't treat people like that with their monies!!!

0
Replies (3)
MRPMobile
MRPMobile's reply21 May 2025, 12:28
Official
Hi  Lulu Njomi
We do apologise for the disappointing service. Your complaint will be investigated immediately and you will receive personal feedback from our customer care team members.  Many thanks, Mr Price Mobile 
LN
Lulu N's update21 May 2025, 16:09
Reviewer Update
Hi Mr Price Mobile

Thank you for your assistance in the matter and I apologize for judging you harshly in this instance and my complaints have been amicably resolved and answered to.

Regards
MRPMobile
MRPMobile's reply23 May 2025, 18:22
Official
 Good day  I trust you are well.  Thank you for your valuable feedback. 

Regards
Mr Price Mobile