LP
Lesley P

1 reviews | Active since May 2017

31 May 2017, 13:35

Ambush & Harassment from MrP Mobile

<p>Back in November last year I received an unsolicited call advising that MrP "is giving me a FREE simcard loaded with R125 FREE airtime for conducting my MrP acccount so excellently" I was further advised that this simcard would be "DELIVERED FREE OF CHARGE". I duly signed for this free delivery in a rush as I was busy, only to find when I read the small print later that I had apparently signed for a 12 month MrP Mobile contract. I cancelled the simcard straight away - I did not order or need it. A couple of months later I started receiving sms's about my overdue account, which I later ascertained that I had been charged R100 for the "free delivery of this free simcard." For months I have been harassed by multiple daily calls and sms's for payment of this OUTSTANDING amount, which now is R157, and probably climbing.</p> <p> </p> <p>I have a copy of a 7 minute call from a turbo-charged callcentre representative giving terms and conditions, which clearly from my response I was not tuned into. ( I should probably have realised that because there were so many conditions to this free offer, that something was amiss, but I am a generally trusting person!) </p> <p> </p> <p>This ambush marketing and harassment has not endeared me to the MrP brand - Are their marketing department asleep??????? I am not interested in the platitude of a response from them to look into the matter - neither do I wish to be contacted by one of their help representatives - been there, done that. I just wish to have any outstanding balance on my account credited as I feel I have been totally HAD. </p>

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Replies (2)
MRPMobile
MRPMobile's reply01 Jun 2017, 08:52
Official

Thank you for taking the time to let us know about your experience. One of our customer care consultants will be in contact with you shortly.

Warm Regards,

mrpmobile

MRPMobile
MRPMobile's reply01 Jun 2017, 08:52
Official

Thank you for taking the time to let us know about your experience. One of our customer care consultants will be in contact with you shortly.

Warm Regards,

mrpmobile