always bad service

I contacted the call centre today after i received an sms about my debit order going off earlier this month. They never asked me when i will be getting paid they automatically assume everyone will get paid on the 15th. So i called and someone put my on hold after i told her that i do not get paid the 15th. The line then cuts and no call returned. I then called back and no one answers the telephone.

I think its rude and disrespectful. No one has the decency to call me back as they have all my information.

Ive had nothing but bad service from them since ive had this contract i cannot wait for it to be done!!!