Again!!!!!

I am so fedup with this company!!!! On the 18th of December a debit order went from my account, I work in retail and we do not get paid earlier because it is festive season!! I emailed them because NO arrangements was made to take money from my account earlier than my arranged date of the25/26! ! I just loaded airtime and it did not show, phoned MRP, ma'am your account is arrears because the debit order could not go off on the 18th and the R30 airtime has gone towards my account! The debit order was not even presented to my bank on the I had to pay the bank fees for the unpaid debit order!!!! When I went to buy airtime I am ssuppose to give my number to get the so called cash back on my account but after all these months my number is not registering on their system!!! That is one FAT LIE!!! And they are misleading clients with that! Even MRP personnel are telling clients it is a sham and nobody's number works on that so called system. MRP does not have to phone me or E-mail me or anything of any sorts, I have had it with their false promises and lies!!!! On Monday I will be laying a complaint with the Ombudsman and any other institution or board that handles ***** complaints.