ACC

Im Christina, I have a problem with mrp mobile. I had a contract with them and it happened that the device that I was using gave me problems. I gave it back to them I never had a phone for 3 months. I then told them i wont pay them for something I dont have. Then we came to an agreement that they will pay for the two months then ill start paying when I receive the new device. But yet they did deduct the money from from my acc. I called them to find out whats happening because we had an agreement then they told me they will refund me. But when I contacted them I again to find out how far is the process they told me they will not refund me.