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Sean S
1 reviews | Active since Oct 2024
18 May 2025, 23:37
Absolutely unacceptable and shocking service received from this service provider
Absolutely unacceptable and shocking service received from this service provider. To date my query has not been resolved for the past 22 Days. All I get is the exact same email response that we are waiting for IT to resolve the issue and that's it nothing happens, no one can help me at MRP Mobile wether I call or email. The agent who called me was very quick to sign me up for this deal I have now paid R198 so far for a service I have not used once or the benefits of the sim card.
Helpful (0)
Replies (7)0
Replies (7)
MRPMobile's replyOfficial
19 May 2025, 11:18Hi Sean
We do apologise for the disappointing service. Your complaint will be investigated immediately and you will receive personal feedback from our customer care team members.
Many thanks,
Mr Price Mobile
MRPMobile's reply19 May 2025, 11:18
Official
Hi Sean
We do apologise for the disappointing service. Your complaint will be investigated immediately and you will receive personal feedback from our customer care team members.
Many thanks,
Mr Price Mobile
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Sean S's updateReviewer Update
23 May 2025, 13:26Note we are now Day 26 with no solution. The customer service just sends me the same email telling me awaiting feedback since 08 May kepe in mind I was calling the call centre since 29th April as well. Told me their IT manager is looking in to the problem yet still no success. Shocking service.
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Sean S's update23 May 2025, 13:26
Reviewer Update
Note we are now Day 26 with no solution. The customer service just sends me the same email telling me awaiting feedback since 08 May kepe in mind I was calling the call centre since 29th April as well. Told me their IT manager is looking in to the problem yet still no success. Shocking service.
MRPMobile's replyOfficial
23 May 2025, 18:24Good day,
I trust you are well.
We're so sorry to hear this, we will follow up with our team.
Regards
Mr Price Mobile
I trust you are well.
We're so sorry to hear this, we will follow up with our team.
Regards
Mr Price Mobile
MRPMobile's reply23 May 2025, 18:24
Official
Good day,
I trust you are well.
We're so sorry to hear this, we will follow up with our team.
Regards
Mr Price Mobile
I trust you are well.
We're so sorry to hear this, we will follow up with our team.
Regards
Mr Price Mobile
SS
Sean S's updateReviewer Update
28 May 2025, 07:30Update: After trying all customer care channels since 29th April. I managed to reach out to the board. He managed to resolve the problem thank you. I was then informed from customer care that there is a backlog for sim porting which will be resolved soon. Mrp Mobile has also refunded me the charges for the sim card which was I have been unable to use . I trust Mrp Mobile will improve on their system and customer care channels and thank you for sorting this out.
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Sean S's update28 May 2025, 07:30
Reviewer Update
Update: After trying all customer care channels since 29th April. I managed to reach out to the board. He managed to resolve the problem thank you. I was then informed from customer care that there is a backlog for sim porting which will be resolved soon. Mrp Mobile has also refunded me the charges for the sim card which was I have been unable to use . I trust Mrp Mobile will improve on their system and customer care channels and thank you for sorting this out.
MRPMobile's replyOfficial
28 May 2025, 15:12Hi Sean,
I trust you are well.
Thank you for your feedback! This will be shared with our team.
Warm Regards
Mr Price
I trust you are well.
Thank you for your feedback! This will be shared with our team.
Warm Regards
Mr Price
MRPMobile's reply28 May 2025, 15:12
Official
Hi Sean,
I trust you are well.
Thank you for your feedback! This will be shared with our team.
Warm Regards
Mr Price
I trust you are well.
Thank you for your feedback! This will be shared with our team.
Warm Regards
Mr Price
SS
Sean S's updateReviewer Update
04 Jun 2025, 14:14Update: Although this took a significant amount of time due to a ( backlog of sim card numbers being ported). The issue has now been fully resolved thank you Nonku for dealing with my query. I look forward to using the service of Mrp Mobile going forward.
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Sean S's update04 Jun 2025, 14:14
Reviewer Update
Update: Although this took a significant amount of time due to a ( backlog of sim card numbers being ported). The issue has now been fully resolved thank you Nonku for dealing with my query. I look forward to using the service of Mrp Mobile going forward.
MRPMobile's replyOfficial
06 Jun 2025, 17:00Hi Sean,
I trust you are well.
Thank you for your feedback! This will be shared with our team.
Warm Regards
Mr Price
I trust you are well.
Thank you for your feedback! This will be shared with our team.
Warm Regards
Mr Price
MRPMobile's reply06 Jun 2025, 17:00
Official
Hi Sean,
I trust you are well.
Thank you for your feedback! This will be shared with our team.
Warm Regards
Mr Price
I trust you are well.
Thank you for your feedback! This will be shared with our team.
Warm Regards
Mr Price