ABSOLUTELY LIVID MRP MOBILE CUSTOMER

Good day

This letter is a formal complaint on the UNACCEPTABLE customer service that i received from MRP Mobile.

I have recently agreed to a contract with MRP Mobile for the amount of R129 that was suppose to go of for the first time via debit order on the last day of February 2019, this never happened and the MRP Mobile consultant phoned me to tell me that there was an issue regarding debit orders with some of the customers and asked if I could please make payment in store with a reference number that would be smsed to me.

I have since then been to 5 different MR Price stores and an ABSA bank to do this and no one can assist as the reference number does not work.

I phoned customer care and a lovely gentleman (who's name I do not remember) promised me that they will sort this out and free airtime or data will be coming my way for all the inconvenience as it was a fault on your system blah blah blah...

A lady by the name of Mianda then phoned me back and also made lots of empty promises regarding my contract witch i am still waiting for and it is now the 19th of March 2019.

Last week a lady from your accounts department phoned me and said that a double debit will be done and i told her i want this sorted out now not only end of the month because you will just suspend my line due to non payment and if she was going to continue with this i will simply reverse my payment send you back your phone and cancel my contract with you, she then proceeded to say that you do not negotiate with customers who fail to pay their accounts.

Needless to say my line has now been suspended due to non payment.

It is now the 13th of May 2019 and this month debit order has still not gone off so I emailed Portia after 38 days of not hearing anything from them, to ask whats going on and all she has to say is that my cancellation fee has now gone from R1500 to R2500 and I must pay it.

What wonderful customer service they provide !!!