50 calls no investigation

I was always paying on time no issues until i decided to take a phone in gateway .The consultant did not 1 uodate my payemnt 2 did not eneter insuarance on my celphone .2 days after purchase my phone got stilen .Receipt went cz i was confident i gt there not captured. MONTHE END the instalment did not refkect that i took a phone on mg account I asked why so mina i took everything .Now as a human i logged a case sent police report receipt and proof to show that the c9nsu8 idealt with did not do things right .i got angry and dis not pay told them to reolve now im vetring 50 amcalls a day to remind me to pay 50 calls yet they failed to investigate why my phone was not covered .So unfair that I hv to sufder vmbcz if an *********** cashier or sales yet i was a good payer 50 calls