1 reviews | Active since Jan 2016
4th Attempt to cancel fradulent contract i didnt apply for
<p>Mobile contract was done by one of Mrpmobile call centre agent without my consent ,this is a ********** transaction as no one phone me to sell me the products ,of which I wasn't going to agree too as i'm currently unemployed/Retrenched and cant afford to pay that contract. I've been aware about the contract when i received a call from one of their consultant trying to sell me value added services for the contract , I was surprised because I didn't receive any device and never gave MRPMOBILE my details. I immediately phoned the customer services same day and told her the whole story and that the device wasn't delivered to me this its a ********** transaction/ order ,the consultant advice me to make affidavit and send it back to MRPmobile complaints.I sent the document as per advice 13th of March,a week after I received a call from mrpmobile and they told me that they are still busy with the investigation and they will keep on updating me via email,that was the last day I received a call from till today.I then decided to log another complain t via Hello peter and I only receive report saying they are still busy with it ,end of March they deducted money from bank account I phoned them again and the consultant said she'll escalate it to the complaints for urgent cancellation but still it didn't happen.I log another follow up complaint via Hello peter and they said the investigation its still on and they wont deduct any money from my account but unfortunately on 22nd they deducted money from my Account ,I just don't know what to do anymore as I tried all aveneus to resolve this problem.<br />Please help me !I'm disappointed ,angry , unhappy and I will make sure that I won't refer any customer to them because they dont what customer service is!!!</p>
