LM
Liezel M

1 reviews | Active since Dec 2016

29 Dec 2016, 20:01

Worst Service Ever!!!!!!!!!

<p>I was at Mr Price Sport Tygervalley yesterday 28.12.2016 where I have purchased 2 single camping mattresses, but what I was indeed looking for was the double mattress. The young lady behind the counter checked on their system for me which store has and she confirmed with Mr Price Sport in Promenade and according to Cindy at that branch they had seven. Today, Thursday 29.12.2016 I drove all the way from Ravensmead to Mitchell's Plain just to get there and be told that Cindy misunderstood. They also only have the single ones. :-(... I then followed up with Tygervalley branch today and the staff member Lajor also made a mistake by giving the single mattress barcode.<br />I feel that the sorry from both the Promenade and Tygervalley branch will not compensate for the non-professionalism I have received from both branches after taking the time in my day to drive out in the hopes of getting these products. This after I've checked and re-checked with the Tygervalley branch to ensure that these are the double mattresses I've been wanting to purchase. <br />Highly disappointed with the quality of service from these stores.</p>

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Replies (1)
Mr Price Sport
Mr Price Sport's reply31 Dec 2016, 09:08
Official

Good day

Thank you very much for making us aware of this and we would like to apologise for the inconvenience caused.

We completely understand your frustration regarding this issue and will have the matter investigated as soon as possible. In order to do so, we will pass your details on to Senior Management, who will be in contact with you to advise on resolution.

Kind Regards

MRP Sport