Worst Online Shopping Experience

Almost a month ago I placed an order. About a week later, whilst waiting for my order to arrive I got informed its cancelled as they have no stock and Maria Francis sent me a gift voucher. Firstly I was upset that their system processed an order for an item that was out of stock. Secondly I was apprehensive regarding the patronizing tone of the cancellation and the fact that they just send me a gift voucher without giving me a choice in the matter. I asked a lot of questions via email regarding just that however my questions went unanswered.

I requested a few times that Maria cancel the gift voucher and reimburse my cash as its now a matter of principle for me, and I do not want to purchase from Mr Price Sport again. Especially never ever online as I pointed out this is the worst online shopping experience I have ever encountered. To this day I still have not received my R100 it takes 7-14 days I’m told. However my payment to them was instantly. When I ask I’m met my unfriendliness and sarcasm. For the life of me I cannot believe how they have handled and are still handling this situation. I’m a really keen online shopper, and I have never ever been subjected to such unprofessionalism. It takes weeks to pay back a measly R100. They decide on my behalf how I want to be reimbursed…had they given me the option I would have probably taken the voucher, but like I said it’s the manner in which they handled this situation. To this day no manager has phoned me to explain how it happened that their system processed an order for an out of stock item in the first place. I have requested so many times to have a manager phone me to no avail. I am appalled at the service I received from them!