Worst online order experience to date...28 days for delivery to store...

Worst online order experience to date. Taking service levels to new lows...

Placed an order in first week of September. Took them 28 days to deliver to the store. No response to emails. After my 3rd visit to the store they finally followed up and promised next day delivery. The next day arrived and to my pleasure they had 3 packages...however, the system could not record the delivery - so the goods could not be issued to me although the packages had my name on. There store manager spent 30 minutes on my phone with an in individual who had to ask a manager what to do.

Finally the communicating parties agreed that I should remove the goods and write a note on the waybill that I collected the goods. They would retain the packaging so that they can resolve their systems issues...