Waiting...waiting...waiting...

I placed my order last week on the 10th. I have been tracking it online and noticed earlier this week that the parcel has not moved according to your online tracking. I phoned the call centre and was informed that the order will be delivered by yesterday or at the latest today. This morning I checked again and see that the order has still not moved. I phoned Fastway and gave them the tracking number supp**** to me by Mr Price and they say its incorrect. So I contacted the call centre AGAIN! The agent said she will call me back but you know what...I DONT HAVE the patience to wait for her call. I already queried it earlier this week and the agent should have followed it up then already. If a parcel does not show any travel time it days, you should know something is wrong. Why did I pay for delivery if I'm not getting my parcel. My account has already been billed yet I have nothing to show for it. I REFUSE TO PAY THAT ACCOUNT TILL I GET MY ORDER!!! I NEED THAT ORDER BEFORE THE WEEKEND! That is what I paid for and what was told to me when I made that payment and phone call earlier this week. Remember your advert: Economy (Door to Door) 2-5 working days R50 . So what now?????