Waiting for my money and Area manager not showing interest is customer compliment

On Wednesday the 31 May I went to Mr Price Sports in Stoneridge to purchase some tracksuit and made a payment with my capitec debit card. The transaction on my card approved bt on their speed point it did not print a receipt so they assumed it did not go through or maybe is network problem and was told it will reverse n ddnt hv a problem with that so I asked them to check if it shows on the system I will come bk in an hours time if it dsnt reverse. An hour later I went back and was told it hasn't reflected on their side, I then called my bank to check and was told on their side it shows that the transaction approved so they won't b able to reverse it. I went back to the store for the third time it was around 4pm and asked them to check with their bank so that they can get authorization from capitec that the money approved. To my surprise the store ddnt not have the number to call for their bank and had to call other branches asking for Absa numbers, when they finally got the number and called the bank the consultant asked for the stores Merchant number n the supervisor did not know what is that so it was difficult for the bank to help him. I asked him to get the information and call the bank bk as I need to solve the issue same day, il be in another province the following day won't b able to come back. Since the store was clueless on most of the things I asked to speak to their Area manager Angie Mahumad. I called her and explained my situation to her, to my surprise she never even once offered me an apology for the service I received in her store. She kept saying " we can go back n forth all u want the hole day but u still hv to wait until tomorrow to see if the transaction approved" dispite the fact that I explained to her that I'll be in a different province tomorrow. she did not bother to call the store to find out the hole stories. I went bk to the store at 17:45 n still they did not call the bank. So I spent 4hours going in and out of the store till today my money has not yet been reversed. I sent a couple of ppl to the store to check for me what's going on and they keep saying the money is not reflecting on their side. Angie has not called me bk even thou I called her on her cell phone with a landline number to offer an apology or find out if I received my money bk, I guess because is not her money she does not care. My bank statement shows a purchase at Mr Price Sports on the same day. I am so disappointed in a company that they hv Area manager and supervisor that don't care about theirs customers hard earned money. Where do I get my money from if Mr price says they dnt have it and Capitec says it approved. What level did Mr price go to checking if the money is not on their side. I dnt think they even checked.