Very disappointed with Mnr Price Sport @ Jacaranda centre

Good day.

After trying to return a clothing item 3 times this week at three different Mnr Price stores, I had no help and was treated very poorly by the last store.

The last store was at the Jacaranda branch. The personal on duty treated me with the utmost disrespect and unprofessional tone of voice. When I then did not like the way I was talk to, I started talking back and asked them questions regarding what could be done. They explained in a rude way to me that they could not assist me because it was too early in the morning, they are unsafe with to much money and they did not have cash and only had R100 in the float. I asked to put the money back on my card. I do not carry my card with me but I do have it on my phone. The manager accused me that the receipt or card was not mine, since the card number dit not match the card number on my phone. She did not even look at the numbers to make this accusation. She then went on to try and return my item but could not do it and she said that I would have to bring my physical card to prove that it is mine and then insert the card to transfer the money back to my account. There was no notice of this anywhere in the store. One other worker who came in late, brought a money bag but was quickly told to hide it so that I could not see it, or realise that there is money. I told her that I have been trying to do this the whole week and none of the stores could assist me. Everyone with a different excuse. She said it is not her problem the other stores did not do their jobs. She then went on to discuss me and my mom with the other lady who also was there, in a language I do not understand and continued to laugh when I asked her to stop. She became very arrogant with me and also stated that “us” ( me being white) want everything done in our way in life and want everything easy. I felt violated and treated with ******, which broke my heart as I am the last person to be accused of this. I asked if I could speak to someone else and they also said I can phone head quarters or costumer care. I asked if I could do it on that moment and they laughed at me once again and said that they do not work today so I would accomplish nothing. I asked for the manager and workers names to make the report on Monday then, but they were rude and told me I could just say it was the people on duty 10/08/2024 at the Mnr Price Sport Jacaranda centre.

I felt violated, treated unfairly and unprofessional. And when I stood up for myself they treated me with ******. I would not have acted and spoken loudly if the personal helped me and treated me correctly.

I do hope this matter is not taken lightly.