Unhappy with the online service

<p>I order 2 Pocket tool on Mr Price sport website on the 4th of June 2017, I was informed via email on the 5 th of June that I was cc in that theyvonly had one tool in stock at the Glen shopping mall and that they will only be delivering one tool, and thwy will refund my money for the other tool, I was not happy out it so I called the customer service call center, I really got bad service with the lady and I cancelled the hole order, the order was cancelled the 6 th of June and I was informed that it would take 5 - 7 working days for the money to reflect in my account, I was unhappy about that as well but said it is fine. By the 15 th of June the money still did not reflect in my account, the 1 pocket tool value was refunded but they still needed to the other pocket tool and the delivery charges that I cancelled on the 5 th, I call the customer service call center again on the 15 th of June and spoke to a guy that promised me a manager will contact me that day and ensure that it will be sorted that day, I did not receive a call from anyone at Mr Price that day, on the 21 st of June I called the customer service call center again and Courtney spoke to me and said that she will sort it out and get back to me. She did not get back to me, so yesterday I called again and I was first told all the managers is in a meeting and there is nobody that can asist me now can they asked Courtney to give me a call or a manager, I said it's fine but I need feedback regarding my refund, I then calles again to hear if they are out of the meeting and the call center agent told me Courtney is on tea and she will give me a call in a few minutes, I heard nothing from hear, this morning, 23rd of june I called in again and asked to speak to Courtney and I was informed that she is on a other call and I asked to hold for her, I was on hold for 14 minutes, I dropped the call as it was taking so long to answer, Courtney the called me, she informed me that they can't refund me as they have system problems, I have one of 2 other options, they can give me a voucher or they can do a cheque deposit into my account, the cheque deposit will take 7 working days, I did not want to take the voucher because I do not want to support Mr Price any more, I was unhappy about the time it was going to take for the money to reflect but I can't do anything else, Courtney then told me that I would have to send through my banking detail to her and a copy of my bank statement. I did so this moring.</p> <p> </p> <p>I am just very unhappy about the service I received and that they are taking so long to sort out my refund. For a first time online shopper I hoped that I would have a nice experience and I really did not. I will never use online shopping from Mr Price or even go buy at Mr Price shop anymore. This was the worst service I have ever got from any place. </p>