Unacceptable customer service

On 8th AUgust, I placed an online order. the package was delivered, however one item was too small. on Friday 20th August, I went to the Mr Price Greenacres to return the items that was too small. ( the nearest shop is PE) The Cashier ( Pelisa) said that the Henley top does not match the bar code as on the slip, also, the price was not the same - tag R169.99 and slip R179.99 after wasting time, the Team leader ( Sanele/Zanele) came . he then tried to say I took the shirt from the shelves and then to return? he phoned his area manager (Mr Hermins - Spelling??>) , who then said he will be in the shop Monday 27th August. I asked him for the shirt back as I will try sort out with online head office and return again when I go to PE end Sept. he refused that I take the shirt as the security will stop me at the door.

today 28th August, I phoned him. he said the area manager in the shop and busy looking at the camaras to see what happened. - again as to say that I probably took the shirt to be credited.

what do you do in a case like this - online order - and not as if I could have bought another shirt - we don't have a MR price sport in town ?

I feel this behavior from this store was unacceptable and would like to have this credited to my account. there after I will close this account with IMMEDIATE effect.

also, the systems are terrible - the scanning doesn't work, to wait in that que's and still to be held up

Regards REne Griesel ***