Terrible service and communication

Terrible service, no communication, responsibility or assistance given for my online order.

Placed an expensive order with an exorbitant delivery fee (which fine, I agreed to and understand). However, they require a delivery address to deliver to DURING WORKING HOURS, so I provided my work address.

I got a call on Saturday blaming me for not being available for my delivery and refusing to alter the delivery address. Okay, I can excuse that, The woman on the phone assured me it would be delivered DURING WORK HOURS on Monday.

Of course this did not happen and no one answers any calls. The MRP order tracking is not updating. On Monday afternoon at 4pm I start to worry that I am not going to receive this order. Finally get hold of someone on the whatsapp line- why doesn't apologise just insists that I must wait until6pm. I am not at work after work hours. She then assures me it will be delivered on Tuesday.

Then the courier company calls me, I was on another call and called back immediately afterwards- no response. After getting hold of them about 5 minutes later after numerous calls I am told because i missed ONE call, in those 5 mins the orders for delivery have been dispatched and I will not be getting my order. After chatting to the woman, she says she will try to assist me and will give me a call back. Although she was helpful- and eventually called back it was another situation of there's nothing i can do and passing the buck.

This is unacceptable. Not only is no one offering any assistance, they are making it out to be my fault that they can not communicate or deliver when they are meant to.

I am so angry because not only is this now late (after having a longer than usual delivery lead time) but there was a very big delivery levy!

Unacceptable.

This experience has made me reconsider shopping at MRP, which is sad as I have always been a patron of this business.