MS
Mariska S

1 reviews | Active since Apr 2022

07 Apr 2022, 11:33

Terrible Service

Mr Price Sport Somerset West - Is it really that difficult to answer a phone? You will then need to take your number off the internet if you do not want to be called. The worst thing is that every time I phoned, the phone gets picked up and then slammed down in my ear. Once, the person obviously not wanting to talk to a customer, actually answered and then dialed a number, cleared her throat and when I said hallo, she slammed the phone down in my ear. I work in Customer Service and you get a below 0 rating, If you do not want to work, stay at home and give someone else the opportunity that you are completely messing up. MR PRICE, this is terrible service.

0
Replies (3)
Mr Price Sport
Mr Price Sport's reply07 Apr 2022, 12:15
Official
Dear Mariska 

We really are sorry for this issue you have been experiencing with contacting our Somerset store. You will receive a call shortly from the store to see how they can assist you and the other matter further investigated. 

Thank you 
MR PRICE SPORT 
MS
Mariska S's update07 Apr 2022, 13:01
Reviewer Update
Thank you. The Branch Manager made contact and he managed to assist me and apologized for the actions of the person(s).
- Hopefully they will be trained in how to do their jobs proper and deal with customers accordingly in order for me to not be a Karen :)
Mr Price Sport
Mr Price Sport's reply07 Apr 2022, 13:26
Official
Dear Mariska ( Definitely not a Karen) :-)

Thank you for the update and we are so glad you were assisted , we aim to do better everyday. 

Have a super day 
MR PRICE SPORT