KC
Kim C

1 reviews | Active since Jun 2022

19 Aug 2024, 12:35

Staff disgraceful - they should value their jobs or leave

I live in Herm**** in Western Cape - I went into your Mr. Price Sport Store, where I have been to before and spent money there before. Firstly I was in the store for a long time looking for sizes - there was a young man behind the desk busy on the computer and a lady walking around but ignoring me but very busy with something still not sure what she was doing - I was the only client in the shop, I finally went over to the desk with an armful of clothing - I asked if they had a bigger size - the man looked up and said if it's not on the shelf we don't have, I then asked if he had the same style somewhere else he then asked the girl who shrugged and walked over to another shelf pointed and walked away. I told them that I thought that their service was shocking I put down everything that I was going to take estimated R3k sale retaining a few items value R850 paid and left. We have an unemployment rate in this country that is scary, but we choose to employ people who do not give a ****. I will not be back to this shop it was disgraceful. They should get some training from Whitehouse staff who would teach them not only how to sell but also how to treat their clients. My experience was shocking and disgraceful - really upset my day what a horrible experience

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Replies (3)
Mr Price Sport
Mr Price Sport's reply19 Aug 2024, 13:38
Official
Dear Kim 

Your frustration and disappointment in your instore experience is noted and we sincerely apologise for this. Please standby , someone from our Management Team will contact you with personal feedback and apology. 

Thank you for choosing Mr Price Sport and we do hope to see you instore or online soon. 

Warm Regards 
MR PRICE SPORT 
KC
Kim C's update21 Aug 2024, 13:54
Reviewer Update
Mr Price Sport,

I would like to say that i received a call from the Area Manager who was truly very professional and understanding to the frustration caused by her team. Thank you so much fro taking the time to personally call me to discuss this. You have restored my faith in the brand

Mr Price Sport
Mr Price Sport's reply21 Aug 2024, 14:16
Official
Dear Kim 

Thank you so much and we truly appreciate your time with regards to the matter. We are truly glad to have you back as a loyal Sport fan! We will also let our  AM know you appreciated her call and efforts. 

See you soon 

All our Best 
MR PRICE SPORT