Shockingly poor customer service!

Shockingly poor customer service from a mayor retail brand is totally unacceptable. I placed an online order for instore collection on the 26th of February 2022, received a shipped notification on the 3rd of March 2022, and till date - the status remains unchanged. Their WhatsApp chat function is unreliable, unresponsive and an embarrassment. Their customer care line goes unanswered. They do not respond to emails. In store, the only way they can check if your order has arrived is by going through the parcels under their counter.

I cannot wait for Amazon to start their operations in South Africa. It will force these clowns to either sink or swim. I think the former will apply.