Shocking Customer Service

I've tried calling on your call centre number (nobody answers). I' need to inform you of the shocking experience I just encountered at Mr Price Sport N1 City.

I had to return a pair of shoes that I bought for my 84 year old aunt who has just suffered a stroke, as they didnt fit her. I had paid with a debit card. The teller told me there was no money in her till and I should come back in 2 hours. I said you can refund the money back to my card. She said she couldnt as it was a debit card and not a credit card. I asked her why I must wait 2 hours when we are in a mall and the bank is right there. I told her I am working and need to get back to work so I can't wait two hours. She sarcastically told me, "well then do you want the R2 that is in my till?"

I told her there was no need for sarcasm and that they should ensure they have enough money in their tills and not try to make the problem mine. She then screamed ****erally bellowed across the shop) for the manager, who came ambling along. She explained to the manager that the customer "doesnt want to accept the R2 in my till and I told her we dont have money". I said, I'm shocked at this attitude - why cant you go and get money or ensure there is enough. She told me she's been giving refunds all morning. So I said that's fine, but then when the money is running out, go and get some more - or put the money on my debit card. The manager then asked another cashier if she had any money in her till, to which she rep**** no. Eventually, the teller who was "helping" me - opens her till and takes out the R300 owed to me. I was absolutely shocked and asked her why she would lie to a customer's face and tell me to come back 2 hours later when she had the money all along?

There is no excuse for the utter rudeness and blatant lies and utter disdain dished out to me and I can find no reason for this woman's despicable behaviour. She definitely should not be dealing with customers. I will not be back in your shop again.