Service... what service?!

Terrible experience with Mr Price Sport Online. Its the first time I've used this service. 1. My area did not allow for economy store delivery 2. The order was only partially delivered, the main item not delivered 3. An alert was receieved marking my order as 'delivered' when it was as yet incomplete. No alerts of non-delivery/out of stock nor refund due received 4. I had to call in to inquire about this at the call centre 5. I was then politely told that this was my fault as I had not included an email address in the online order (an optional field). Progress alerts however had been sent to my cell number. 6. I was told in the same call that the missing item was marked as out of stock, but that "now it is in stock, but it cannot be delivered in this transaction. I would need to reorder the same item if and once a refund was approved". This, I was advised, would take 24hours before I would have confirmation of refund application. I was told that the delivery would be refunded too. 7. The following day I was advised that I would have to pay the delivery charge again as this in now a new order. So I bite my tongue and repeated the process as I needed the outstanding item for my son. I had the new order marked for delivery to the next closest store which happens to be over 141 km away, for my husband to collect, and the order was NOT THERE!!! This has been a total waste of time and effort and petrol and money... I've had to buy this item from another retailer... which I should have just done in the first place! I will never purchase from Mr Price Online again!