1 reviews | Active since Nov 2018
Service not up to standard
On the 5 October 2023 I discovered two *****enltly purchase on my Mr Price account. Two purchases were made in Johannesburg and I am in Cape Town. I immediately called the call centre and my credit limit was made zero. I was then told which documents I must email to their ***** Department. I did do so and all I received was a automated response saying that the process will take 30 to 60 days. Today I called the call centre to ask whehter my documents was received. The answer was no and that I must enquire again in a weeks time. Easy to say while I am freaking out. The purchases amounts to over R3000. I also said I am not going to make any payments , except my insurance , lost protection card fee , service fees until this matter is sorted. But just watch my account will go into a arrears and then this will reflect on my credit profile. The fact that one one even call to to say they have received the documents is disturbing. No Mr Price that is not client service. Also why is their no contact number for your ***** department. Only emails ?
We are sorry for the hassles you have experienced and the lack of response from the service department.
The matter will be shared with the Team out in Accounts and have someone contact you.
Warm Regards
MR PRICE SPORT
We are sorry for the hassles you have experienced and the lack of response from the service department.
The matter will be shared with the Team out in Accounts and have someone contact you.
Warm Regards
MR PRICE SPORT
Just to let u know while I am sick of concern no one in accounts or the ***** department contact me yet. This is not the service I am use to. I must everytime contact the accounts department but keep hearing the same thing like that the *****elent purchases on the 5 October had not yet been flagged as been under investigation. In the meanwhile I am worried. This is so unfair. Why can’t your ***** department not contact.
Just to let u know while I am sick of concern no one in accounts or the ***** department contact me yet. This is not the service I am use to. I must everytime contact the accounts department but keep hearing the same thing like that the *****elent purchases on the 5 October had not yet been flagged as been under investigation. In the meanwhile I am worried. This is so unfair. Why can’t your ***** department not contact.