Selling used/damaged goods at full price

Selling used goods at full price and terrible customer service! The email I received back was you can return product to nearest store! But I ordered it online in first place as none of the stores in my area has the porduct in stock!! And then it's a second hand used product with surface damage and all you can telle is return to nearest store? No let us send you another one or maybe as I suggested seeing that the product does work but just surface damage maybe due to it being a demo product,give it to me at a discounted price... Credit my account or a gift card. No its either return to store or shut up and keep used products at full price! ? PATHETIC! Soon as my account is settled with you I will be closing it and taking my business elsewhere! Customer for years and can't say it's the first time get **** service but this is the last!