Rude Mr Price Sports Manager

Mr Price Sports Mall of Africa has the most rude manager. Her name is Beauty. That woman never knows anything regarding client's accounts. She won't even bother to explain how things work or atleast call the accounts department for you to get clarity,instead she will just rudely say I dont know and move on with her life like you are not even there.

On the 26th April 2021, Mr Price accounts department advised me that my settlement amount was R4300 but when I went to the store on the 27th to settle, the amount went up by R200, I asked why, the poor teller didn't know and advised me he will call her manager for assistance. The manager Beauty, walked like we are forcing her to come help us, and when she got to us, she didn't even greet, she just stood there, the teller explained to her, and she just rudely said "yooh I dont know" and left us there. I asked the teller why his manager is like that, the poor teller apologized for the manager's attitude.

This is not the first time I get such a bad service from Mr Price mall of Africa manager Beauty, in 2019, I was paying my account but the outstanding amount wasn't going down, I went to the store to ask, she gave me the same attitude.

How are the tellers expected to have a good customer service when their manager doesn't know what a good customer service is? Does she treat all customers like this? Is she taking her personal problems to work? I deserve an apology from that lady, or my family and I will never buy at Mr Price.