aR
anthea R

1 reviews | Active since Jan 2014

20 Aug 2015, 20:04

RETURNS POLICY. PRINTED ON RECEIPT NOT VALID

I RETURNED CLOTHING TO MR PRICE THAT I PURCHASED ON MY CHEQUE CARD (DEBIT CARD) AND I WAS ADVISED BY THE CONSULTANT THAT I MUST PRODUCE THE CARD IN ORDER TO CREDIT THE AMOUNT BACK TO THE CARD. UNFORTUNATELY I DID NOT HAVE THE CARD WITH ME BUT THE CARD NUMBER WAS CLEARLY ON THE RECEIPT....MY COMPLAINT IS THAT MR PRICE'S RETURNS POLICY IS PRINTED AT THE BACK OF THE RECEIPT AND THERE ARE NO MENTION OF \DEBIT CARD MUST BE PRODUCED FOR RETURNS PURCHASED BY DEBIT CARDS"FURTHERMORE THE CONSULTANT PHONED THE MANAGER RIAAN NEL WHO SAID \""HE DOES NOT KNOW <br> WHY HEAD OFFFICE DID NOT PRINT THAT CLAUSE\"" VERY UNPROFESSIONAL I MUST SAY"

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Replies (1)
Mr Price Sport
Mr Price Sport's reply21 Aug 2015, 08:46
Official
Hello Ants2509,

Thank you very much for making us aware of this and we would like to apologise for the inconvenience caused.

We completely understand your frustration regarding this issue and will have the matter investigated as soon as possible. In order to do so, we will pass your details on to Senior Management, who will be in contact with you to advise on resolution.

Kind Regards
Mr Price Sport